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Privacy Policy

How we look after your personal information at Care Perfect.

Last updated: July 2026

This Privacy Policy explains how SIX TOWNS CARE SERVICES (“we”, “us”, “our”), a CQC-registered domiciliary care provider based in Stoke-on-Trent, collects and uses personal information when you visit this website or get in touch with us.

We are the “data controller” for this information under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Please have this policy reviewed

This is a plain-English starting template. Before relying on it, we recommend having it reviewed by someone familiar with your organisation and UK data-protection law so that it accurately reflects how SIX TOWNS CARE SERVICES handles personal information, including your ICO registration, data retention periods and third-party services.

What information we collect

When you complete an enquiry or job-application form, or contact us by phone, email or WhatsApp, we may collect:

  • Your name and contact details, such as your phone number and email address;
  • Details about the care you are enquiring about, which may include health or care-needs information. Under UK GDPR, this is considered “special category” data and is treated with additional care;
  • Information you provide as part of a job application, such as your experience, qualifications and availability.

How we use your information

We may use your information to:

  • Respond to your enquiry and arrange a free assessment or care;
  • Provide and manage your care safely and appropriately;
  • Communicate with you about your care and support;
  • Consider and process job applications;
  • Meet our legal, regulatory and safeguarding responsibilities.

Our lawful basis for processing

Depending on the circumstances, we may process your personal information based on:

  • Your consent, where consent is required;
  • Our legitimate interests in responding to enquiries and managing our services;
  • Our legal and regulatory obligations;
  • The provision and management of health or social care where applicable.

Where we process information relating to health or care needs, we apply the additional protections required for special category data under UK data-protection law.

How your form submissions reach us

Information submitted through forms on this website may be delivered to our email inbox using a third-party form-handling or email service.

Where third-party services are used, your information may be transmitted to and processed by those providers solely for the purpose of delivering and managing your enquiry or application.

We take reasonable steps to ensure that any third-party providers handling personal information do so appropriately and in accordance with applicable data-protection requirements.

Cookies

This website does not use tracking, analytics or advertising cookies. That’s why you won’t see a cookie pop-up — there’s nothing non-essential to consent to.

Who we share it with

We do not sell your personal information. We only share it where necessary to provide your care (for example, with healthcare professionals involved in your support, with your agreement) or where we are required to by law.

How long we keep it

We keep your information only for as long as necessary for the purpose it was collected, and in line with our legal and regulatory obligations as a care provider, after which it is securely deleted.

Your rights

Under UK data-protection law, you may have the right to:

  • Ask for a copy of the personal information we hold about you;
  • Ask us to correct inaccurate or incomplete information;
  • Ask us to delete your personal information where applicable;
  • Ask us to restrict how we process your information;
  • Object to certain types of processing;
  • Withdraw your consent where we rely on consent;
  • Request information about how your personal information is being used.

To exercise your rights, please contact SIX TOWNS CARE SERVICES using the contact details below.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.

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