Your Home Care Questions, Answered.
We’re here to make choosing the right care simple and reassuring. Explore our FAQs to learn more about our services, care assessments, and how we can support you or your loved ones at home.
Frequently Asked Questions
What is domiciliary care?
Domiciliary care is professional care and support provided in a person’s own home. The level of support can vary depending on individual needs.
Who can receive home care?
Home care may be suitable for people who need assistance with daily activities, personal care, medication, companionship or other support. We’ll assess your individual circumstances before agreeing a care package.
How long are care visits?
Visit lengths depend on your assessed needs and agreed care plan. We can discuss the level and frequency of support during your assessment.
Can I choose my carer?
We aim to match clients with suitable carers based on their needs and preferences. Where possible, we also aim to provide consistency so that clients can become familiar with their carers.
Do you provide dementia care?
Yes. We provide personalised support for people living with dementia, subject to assessment and our service capabilities.
Do you provide live-in care?
Yes. We can discuss live-in care arrangements for people who require dedicated support in their own home.
Do you provide respite care?
Yes. Our respite service can provide temporary support for people who normally receive care from family members or unpaid carers.
Can you help with medication?
Medication support may be available depending on your assessed needs and agreed care plan.
Do you accept council-funded care?
We can discuss arrangements involving local authority funding and direct payments. Contact us to discuss your circumstances.
Can I arrange care privately?
Yes. We welcome enquiries from people arranging and funding their own care.
Do you offer a free assessment?
Yes. We offer a free, no-obligation initial assessment to discuss your circumstances and care requirements.
How quickly can care begin?
This depends on your individual circumstances, assessment, care requirements, staffing and availability. We’ll always discuss the expected timescale with you.
Do you cover my area?
We provide care across Stoke-on-Trent and surrounding areas. Our current areas include Hanley, Tunstall, Burslem, Fenton, Longton and Newcastle-under-Lyme. If you’re unsure, contact us.
Are your carers DBS checked?
Our carers undergo appropriate DBS and recruitment checks.
How do I arrange care?
Simply call 01782 526274, email info@sixtownscare.com, or complete our online enquiry form. We’ll arrange a convenient time to discuss your needs.